Find the most frequently asked questions below.
You can contact us through our website's contact form or email us directly at info@tu-untangle.com
Of course! We stand behind the quality of our eco-friendly products. If you're not completely satisfied, you can return your purchase within 30 days for a full refund or exchange.Please note that return shipping fees apply.
Free Shipping:
Netherlands: Free shipping on orders €25 and up
European Union: Free shipping for orders €35 and up
United Kingdom: Free shipping for orders £35 and up
International: Free shipping on orders €35 and up
Affordable Flat Rates for Smaller Orders:
Netherlands: €1.95 shipping for orders under €25
European Union: €2.95 shipping for orders under €35
United Kingdom: £2.95 shipping for orders under £35
International: €3.95 shipping for orders under €35
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Once your order ships, you'll receive an email with tracking information. Use this to follow your package's progress directly on the courier's website.
Yes! Bamboo is one of thef astest-growing plants on Earth. It requires no fertilizer and very little water to thrive. This makes bamboo an incredibly sustainable, renewable resource—perfect for eco-friendly alternatives to single-use plastics.
Absolutely! Bamboo is renowned for its strength and durability, often compared to hardwood. Our bamboo products are designed for daily, long-lasting use, so you can enjoy reliable, sustainable alternatives without compromise.
Yes! Bamboo is biodegradable and can be composted or recycled. Unlike plastic, it breaks down naturally without harming the environment, making it a fantastic choice for plastic-free living.
Absolutely! Our bamboo products are made from natural materials without harmful chemicals, making them safe for people of all ages. They are an excellent choice for families looking to adopt a healthier, more sustainable lifestyle.
To maximize longevity, hand-wash bamboo items with mild soap and let them air dry. Avoid prolonged soaking or dishwashers to preserve their natural finish.
At Tu-Untangle, we are committed to ethical sourcing and production. We work closely with our suppliers to ensure that all products are made in conditions that respect the environment and provide fair labor practices. Our goal is to offer products that not only benefit our customers but also support the well-being of our planet and its inhabitants.
Yes, every purchase from Tu-Untangle supports our mission to promote sustainability and environmental responsibility. By choosing our eco-friendly products, you're making a statement about the importance of preserving our planet for future generations.